Vendor Governance and Performance Management

Procurement

Identify Needs

Create Requisition

RFC, RFI, MOU, SOA, etc

Approval Routing

Purchase Orders

Coordinate Delivery

Validation of Delivery

Payments

Vendor Management

For data-integration vendors/partners, the following integration-pattern audit will serve as an overlay for the material in this section.

Relationship Assessments

CRM notes are not enough. This is maintaining intelligence on who you work with, and understanding what influences them, or will influence.

Manage Performance

The feedback loop with managers and execs, outside of delivery validation.

Risk and Compliance

Vendor risk model, quick

Even LOB that would stop * cost hr
Even LOB teams that would impact * salary hours

Vendor risk model, extended

Even LOBs that would stop * cost hr
Even LOBs interrupt recovery impact hr
Even LOB teams that would impact * salary hours
Workflows utilizing * (velocity or frequency)
Number of vendor major-externalities

Definition of Performance Expectations

This is an ongoing exploration, as the market continues to move.

Initiate Relationships

For newly-forming relations, but the same applies to any new account managers, executive turnover, etc.

Define Supplier Groups

Understand how vendor relationships synergize, and look for where crosstalk can help. Understand possible disharmony.

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